Shipping policy

At Cupria, we carefully prepare and package every handmade brass and copper piece to ensure it reaches you safely.

Processing Time

Orders are typically processed within 2–5 business days. Handmade or custom orders may require additional processing time.

Delivery Times

Estimated delivery times depend on your destination and shipping method selected at checkout. Delivery times are estimates and may be affected by customs, holidays, weather, or carrier delays.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and selected shipping method.

International Orders

For international orders, customs duties, import taxes, or other local fees may apply. These charges are the customer's responsibility unless otherwise stated at checkout.

Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Delayed or Lost Packages

If your package is delayed or appears to be lost, please contact us with your order number. We will work with the shipping carrier to investigate the issue.

Please make sure your shipping address is correct before completing your purchase. Cupria cannot be responsible for delays or additional costs caused by an incorrect or incomplete address.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the product and packaging. We will review the issue and assist you with a replacement or refund where applicable.

Contact

For any shipping questions, please contact Cupria Customer Support through the contact information provided on our website.